ui for service request tracking system - ideas
I am designing an application that will track requests and actions taken
request. There are more than 10 request types and even more possible
actions taken to resolve each of the requests. It would be convienent
that the customer service representatives be able to work on multiple
requests at once.
I really do not want to load any main form with all the controls needed
to track all possible request
types and actions (form would be too cluttered and confusing for the
user). My thinking is to employ a number of dialog forms for each
request and action type and throw the data into grids on the main form
or a child form if the mdi model is used. I was thinking of using four
grids: items, itemdetails, actions, actiondetails. Even then (since
there are multiple request types and actions) the grids will only show
data for a specific request type.
I havent committed to this design yet and would like for your ideas
since i am not real good at ui design.
Re: ui for service request tracking system - ideas
"John Wood" <firstname.lastname@example.org> wrote in message
> My thinking is to employ a number of dialog forms for each
> request and action type and throw the data into grids on the main form
> or a child form if the mdi model is used. I was thinking of using four
> grids: items, itemdetails, actions, actiondetails. Even then (since
> there are multiple request types and actions) the grids will only show
> data for a specific request type.
> I havent committed to this design yet and would like for your ideas
> since i am not real good at ui design.
I find it impossible to comment on the specifics of this ui design without
understanding the business needs, frequency of occurrence of various
requests and actions, etc. What does strike me, though, is that you seem to
be trying to design the user interface based on an internal design of the
application--without regard for the users' typical and occasional work flow.
Also, what limitations do you face? Is this a desktop windows applications,
or is it an intranet, extranet, or internet application?
You mention that you are not good at ui design, but I wonder what ui design
skills that you have, which you might apply to this effort. Have you tried,
for example, to create user personas and to focus on one or two key personas
to guide your design?
What books have you read on the subject of ui design and usability? Would
you like book recommendations?
Constance Petersen, DevX newsgroup section leader
SoftMedia Artisans, Inc.
Visual Basic.NET Internet Black Book
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