ui for service request tracking system - ideas


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Thread: ui for service request tracking system - ideas

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  1. #1
    John Wood Guest

    ui for service request tracking system - ideas

    I am designing an application that will track requests and actions taken
    for each
    request. There are more than 10 request types and even more possible
    actions taken to resolve each of the requests. It would be convienent
    that the customer service representatives be able to work on multiple
    requests at once.

    I really do not want to load any main form with all the controls needed
    to track all possible request
    types and actions (form would be too cluttered and confusing for the
    user). My thinking is to employ a number of dialog forms for each
    request and action type and throw the data into grids on the main form
    or a child form if the mdi model is used. I was thinking of using four
    grids: items, itemdetails, actions, actiondetails. Even then (since
    there are multiple request types and actions) the grids will only show
    data for a specific request type.

    I havent committed to this design yet and would like for your ideas
    since i am not real good at ui design.

    Thanks,

    John


  2. #2
    Constance J. Petersen Guest

    Re: ui for service request tracking system - ideas

    Hi John,

    "John Wood" <jwood@co.sarasota.fl.us> wrote in message
    news:3B3A8E08.45FE9CAB@co.sarasota.fl.us...
    > My thinking is to employ a number of dialog forms for each
    > request and action type and throw the data into grids on the main form
    > or a child form if the mdi model is used. I was thinking of using four
    > grids: items, itemdetails, actions, actiondetails. Even then (since
    > there are multiple request types and actions) the grids will only show
    > data for a specific request type.
    >
    > I havent committed to this design yet and would like for your ideas
    > since i am not real good at ui design.


    I find it impossible to comment on the specifics of this ui design without
    understanding the business needs, frequency of occurrence of various
    requests and actions, etc. What does strike me, though, is that you seem to
    be trying to design the user interface based on an internal design of the
    application--without regard for the users' typical and occasional work flow.

    Also, what limitations do you face? Is this a desktop windows applications,
    or is it an intranet, extranet, or internet application?

    You mention that you are not good at ui design, but I wonder what ui design
    skills that you have, which you might apply to this effort. Have you tried,
    for example, to create user personas and to focus on one or two key personas
    to guide your design?

    What books have you read on the subject of ui design and usability? Would
    you like book recommendations?
    --
    Constance Petersen, DevX newsgroup section leader
    SoftMedia Artisans, Inc.
    http://www.smartisans.com
    Visual Basic.NET Internet Black Book
    ISBN: 1-58880-078-4



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