Customer Relationship Management (CRM) is a class of software for, you guessed
it, managing customer relationships. Contact managers on steriods, typically
integrated with other systems for sales, inventory, customer service, etc.
The CRM vendors mantra is that whenever you touch a customer, do it through
the CRM so you can track it, report on it, provide cross-selling scripts,
etc.

Examples of CRM companines include:
www.saleslogix.com
www.pivotal.com
www.onyx.com

Tom

"velans" <velans@yahoo.com> wrote:
>
>What Is Enterprise Management Solution?..can anyone explain to me briefly...and
>i am sure u guys have heard about Computer Association..and they are EMS...i
>wonder what does EMS means..and what does Customer Relatioship Management?...if
>that a good market to invest?
>
>what you think?
>
>cheers