Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • Here are the five core principles for monetizing your storage like never before and winning more customer applications than ever for your cloud and hosted services. These are your keys to the next generation data center.