Top White Papers and Webcasts

  • Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …

  • Are you weighing the benefits of cloud storage versus on-premises storage? If so, the right answer might be to use both — a mix of on-premises and public cloud services with data mobility between the two platforms. Hybrid has piqued interest as more organizations look to the public cloud to augment their on-premises data management. Analyst firm IDC predicts that by 2018, 85% of enterprises will operate in a multi-cloud environment. Check out this easy-to-absorb infographic to explore five reasons to …