Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.
Download this IDC report to learn how your organization can benefit from new flash architecture built for the cloud era. The IDC report examines the evolving primary flash array market with a particular emphasis on how next generation flash–driven enterprise storage architectures will take performance, scalability and infrastructure density to the next level.