Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • Enterprise cloud adoption has evolved rapidly from fringe curiosity to the mainstream. As enterprises increasingly move mission-critical workloads to the cloud, it's important to track best practices to ensure a seamless migration process. While CIOs are becoming increasingly mature and pragmatic in their approach to cloud, surprises and challenges still need to be addressed. Read this eBook to learn the key best practices for cloud deployment success, the importance of SLAs in choosing a cloud provider, and …