Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • On-demand EventEvent Date: March 21, 2017 With the rise in ransomware attacks, bank heists that reached new levels of sophistication, and extortion plots that were beyond anything we could have imagined, 2016 certainly was an eventful year for cybersecurity. Going into 2017, no business can afford to be uninformed about cybersecurity or unprepared for an attack. Watch this informative webinar, presented by Andrey Pozhogin, Senior B2B Product Marketing Manager at Kaspersky Lab, as he examines predictions for …