Explore the CRM trends that we will observe this year in the world of continued digital innovation. These predictions can help us understand the main points companies need to focus on to meet evolving customer expectations.
Customers have come to prefer solving their issues & answering their own
questions. Customers only seek direct interactions when they unsuccessfully exhaust their self-service options. Build an all-in-one knowledge base, community, and customer portal. Learn how with Zendesk Guide.