Top White Papers and Webcasts

  • Customers have come to prefer solving their issues & answering their own questions. Customers only seek direct interactions when they unsuccessfully exhaust their self-service options. Build an all-in-one knowledge base, community, and customer portal. Learn how with Zendesk Guide.

  • In order for IT service providers to succeed, it's paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs. With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service …