"Richard Smith" <rsmith@heckettmultiserv.com> wrote:
>
>I posted this message a while ago, and I'm afraid it may have got lost in
>the crowd. Can any one help with this?
>
>>"Richard Smith" <rsmith@heckettmultiserv.com> wrote:
>>>
>>>We have multiple Exchange 5.5 Servers around the globe, and recently implemented
>>>OWA. Unfortunately, only the main Office, which also houses the internet
>>>gateway, can use OWA. Other users around the world (myself included) in

>>different
>>>domains, and thus different Exchange server receive the message "Failed

>>to
>>>get Inbox".
>>>
>>>The gurus in our head office have tried the MS Tech help on this, bu to

>>no
>>>avail.
>>>
>>>Can anyone shed any light?
>>>
>>>Thanks

>>

>
>"James" <jthayes@greif.com> wrote:
>>
>>Are the exchange servers in the same site? If they are, then you just

simply
>>have to put the domain name followed by a slash in front of your username.
>>
>>"Richard Smith" <rsmith@heckettmultiserv.com> wrote:
>>>
>>>We have multiple Exchange 5.5 Servers around the globe, and recently implemented
>>>OWA. Unfortunately, only the main Office, which also houses the internet
>>>gateway, can use OWA. Other users around the world (myself included) in

>>different
>>>domains, and thus different Exchange server receive the message "Failed

>>to
>>>get Inbox".
>>>
>>>The gurus in our head office have tried the MS Tech help on this, bu to

>>no
>>>avail.
>>>
>>>Can anyone shed any light?
>>>
>>>Thanks

>>

>
>"Richard Smith" <rsmith@heckettmultiserv.com> wrote:
>
>We have many sites around the globe. The main office (Site 1) has the internet
>gateway and is located in the UK. All other sites use this internet gateway.
>
>The only users who can access their email via OWA with success are those
>users on the main office server. Any users on a remote server, under a different,but
>trusted Domain, get the error.
>
>For example, a user located in Australia is required to enter DOMAIN\username
>and then password. That user then gets an error message "Failed to get Inbox".
>
>All remote sites have exchange servers and have different domain names,

which
>all have a trust relationship with the main domain in head office.
>
>It seems only the main domain users are successful, and any trusted domain
>users are not. Any clues?
>
>Thanks


After much research I have found a solution, if anyone is interested:

At the first logon screen, instead of typing just your user ID, type in your
internet email address as registered in the Exchange Server. this uniquely
identifies you in the database. The next logon dialogue box is the same suggested
format, which is DOMAIN\username and then password.

The problem was only evident with users who had similar usernames as others
in the database. if the username was already unique, there was no problem.