URGENT.. URGENT... PLEASE HELP US

[precious]

Norton anti-virus for corporate edition is just installed on E2K Entp
server. NAV recommended to not to scan Exchsrvr folder, but I scanned. One
of the virus found on c:\program files\exchsrvr\mdbdata\e00.log, and the
file is quarantined and moved, and therefore my "First Storage Group",
(Mailbox store, Public folder store) is down. Trying to "Mount Store" gives
error "An internal processing error occured. Error c1041724". From NAV, I
tried to moveback this file (e00.log) to its original location, and from ESM
I tried to mount the storage group. But no success. All Exchange services
are perfectly running. ESM starts and able to navigate into servers,
protocols etc., But all storage groups are down. This is my production
server. 10 days back I took backup of ONLY "First Storgae Group". Will I be
able to retrieve atleast from this backup?

Some more info from Event viewer

Event Source: ESE98
Event Category: Logging/Recovery
Event ID: 301
Date: 6/22/2001
Time: 11:40:13 AM
User: N/A
Computer: SERVER_MAIN
Description:
Information Store (2888) The database engine has begun replaying logfile
C:\Program Files\Exchsrvr\mdbdata\E000057F.log.


Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9518
Date: 6/22/2001
Time: 11:38:57 AM
User: N/A
Computer: SERVER_MAIN
Description:
Error 0xfffffdfd starting Storage Group
/DC=COM/DC=PRECIOUSMICROTECH/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT
EXCHANGE/CN=PML/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE
GROUP/CN=SERVERS/CN=SERVER_MAIN/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP
on the Microsoft Exchange Information Store.


Event Type: Error
Event Source: ESE98
Event Category: Logging/Recovery
Event ID: 454
Date: 6/22/2001
Time: 11:38:57 AM
User: N/A
Computer: SERVER_MAIN
Description:
Information Store (2888) Database recovery/restore failed with unexpected
error -515.




PLEASE HELP US.


J Justin

[Craig Guthrie]

I'm sorry to hear of this. It appears to me that your best plan of attack
is to:

1. Call Microsoft Support. Pay the $200 or whatever it is. If this is your
production system then it will be worth it, right?

2. If #1 above fails, and you haven't tried already, restore the 10 day old
backup.

I wish you well.
Craig


"precious" <info@preciousmicrotech.com> wrote:
>Norton anti-virus for corporate edition is just installed on E2K Entp
>server. NAV recommended to not to scan Exchsrvr folder, but I scanned. One
>of the virus found on c:\program files\exchsrvr\mdbdata\e00.log, and the
>file is quarantined and moved, and therefore my "First Storage Group",
>(Mailbox store, Public folder store) is down. Trying to "Mount Store" gives
>error "An internal processing error occured. Error c1041724". From NAV,
I
>tried to moveback this file (e00.log) to its original location, and from
ESM
>I tried to mount the storage group. But no success. All Exchange services
>are perfectly running. ESM starts and able to navigate into servers,
>protocols etc., But all storage groups are down. This is my production
>server. 10 days back I took backup of ONLY "First Storgae Group". Will I
be
>able to retrieve atleast from this backup?
>
>Some more info from Event viewer
>
>Event Source: ESE98
>Event Category: Logging/Recovery
>Event ID: 301
>Date: 6/22/2001
>Time: 11:40:13 AM
>User: N/A
>Computer: SERVER_MAIN
>Description:
>Information Store (2888) The database engine has begun replaying logfile
>C:\Program Files\Exchsrvr\mdbdata\E000057F.log.
>
>
>Event Type: Error
>Event Source: MSExchangeIS
>Event Category: General
>Event ID: 9518
>Date: 6/22/2001
>Time: 11:38:57 AM
>User: N/A
>Computer: SERVER_MAIN
>Description:
>Error 0xfffffdfd starting Storage Group
>/DC=COM/DC=PRECIOUSMICROTECH/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT
>EXCHANGE/CN=PML/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE
>GROUP/CN=SERVERS/CN=SERVER_MAIN/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP
>on the Microsoft Exchange Information Store.
>
>
>Event Type: Error
>Event Source: ESE98
>Event Category: Logging/Recovery
>Event ID: 454
>Date: 6/22/2001
>Time: 11:38:57 AM
>User: N/A
>Computer: SERVER_MAIN
>Description:
>Information Store (2888) Database recovery/restore failed with unexpected
>error -515.
>
>
>
>
>PLEASE HELP US.
>
>
>J Justin
>
>

[NebojsaT]

Before you call Microsoft support :-), try with "hard recovery" using eseutil
/cc. make sure you have enough disk space.
ESM can start because it's reading the server info from Active Directory,
even without database(s) being mounted.
BTW, error 515 is invalid log sequence.


"precious" <info@preciousmicrotech.com> wrote:
>Norton anti-virus for corporate edition is just installed on E2K Entp
>server. NAV recommended to not to scan Exchsrvr folder, but I scanned. One
>of the virus found on c:\program files\exchsrvr\mdbdata\e00.log, and the
>file is quarantined and moved, and therefore my "First Storage Group",
>(Mailbox store, Public folder store) is down. Trying to "Mount Store" gives
>error "An internal processing error occured. Error c1041724". From NAV,
I
>tried to moveback this file (e00.log) to its original location, and from
ESM
>I tried to mount the storage group. But no success. All Exchange services
>are perfectly running. ESM starts and able to navigate into servers,
>protocols etc., But all storage groups are down. This is my production
>server. 10 days back I took backup of ONLY "First Storgae Group". Will I
be
>able to retrieve atleast from this backup?
>
>Some more info from Event viewer
>
>Event Source: ESE98
>Event Category: Logging/Recovery
>Event ID: 301
>Date: 6/22/2001
>Time: 11:40:13 AM
>User: N/A
>Computer: SERVER_MAIN
>Description:
>Information Store (2888) The database engine has begun replaying logfile
>C:\Program Files\Exchsrvr\mdbdata\E000057F.log.
>
>
>Event Type: Error
>Event Source: MSExchangeIS
>Event Category: General
>Event ID: 9518
>Date: 6/22/2001
>Time: 11:38:57 AM
>User: N/A
>Computer: SERVER_MAIN
>Description:
>Error 0xfffffdfd starting Storage Group
>/DC=COM/DC=PRECIOUSMICROTECH/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT
>EXCHANGE/CN=PML/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE
>GROUP/CN=SERVERS/CN=SERVER_MAIN/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP
>on the Microsoft Exchange Information Store.
>
>
>Event Type: Error
>Event Source: ESE98
>Event Category: Logging/Recovery
>Event ID: 454
>Date: 6/22/2001
>Time: 11:38:57 AM
>User: N/A
>Computer: SERVER_MAIN
>Description:
>Information Store (2888) Database recovery/restore failed with unexpected
>error -515.
>
>
>
>
>PLEASE HELP US.
>
>
>J Justin
>
>